Industry guide
AI chatbot for dental websites: what to save, what to ask, what to avoid
Visitors to dental practices' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
By Chris Gilliland · · For any business of any size · Plans from $29/month (USD)
Why a chat box helps
Visitors to dental practices' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
Keep health details out of chat
Please don't share health details in chat. Chat is for general questions like hours, services and how to get started. Notice for this page: "Please don't share health details in this chat. We'll ask for what we need when we talk to you directly."
What visitors ask
- Are you taking new patients?
- Do you take my insurance?
- What are your hours?
- Do you see children?
- What should I do if I have a dental emergency?
- Where do I park?
What to save in the bot
The bot can only answer from what you give it. Write these in plain words, and update them when they change.
- Your hours and location, with parking notes
- Insurance plans you accept, in your own words
- Whether you take new patients and how to become one
- Services you offer
- What to do in an emergency, including when to call or go to an emergency room
- Payment and financing options
Sensible lead questions
When a question needs you, ChatBouncer emails you the visitor's question and contact details. When you reply or take over a chat, these questions help you follow up. You decide who to call back.
- What is your name?
- Are you a new or current patient?
- What is the best phone number or email to reach you?
- What general type of visit are you asking about (for example a cleaning or a consultation)?
What the bot should never answer
Leave these out of your saved info, so the bot says the owner will confirm and sends them to you instead.
- Diagnosing a problem or saying whether something is serious
- Advice on medication or pain relief
- Saying what a treatment will cost a specific patient
- Anything that needs a patient's health details
Getting started
Install ChatBouncer with one script tag or the free WordPress plugin. Plans start at $29 a month in US dollars, with a 14-day free trial on every plan (see pricing).
Questions
Should visitors share health details in the chat?
No. Please don't share health details in chat. Use it for general questions like hours, services and how to get started.
What will ChatBouncer answer on my dental website?
Only what is in the info you saved, such as your hours, services, prices and policies. If it doesn't know, it says the owner will confirm and emails you the question.
Will it make up an answer?
No. It answers only from your saved info. When something isn't there, it hands the question to you by email.
Can I jump into a chat?
Yes. You can take over any chat, and the AI pauses while you talk to the visitor.
What does it cost?
Plans start at $29 a month in US dollars, and every plan starts with a 14-day free trial (pricing).
Does it stop spam?
Yes. It bounces spam, abuse and prompt tricks, and it has message limits per visitor, per IP address and per business.
Can it book appointments?
No, ChatBouncer does not book appointments. It can tell visitors how to reach you, using the info you saved.
Something else? Email [email protected]. A real person answers.