Industry guide
AI chatbot for e-commerce websites: what to save, what to ask, what to avoid
Visitors to online stores' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
By Chris Gilliland · · For any business of any size · Plans from $29/month (USD)
Why a chat box helps
Visitors to online stores' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
What visitors ask
- How much is shipping, and how long does it take?
- What is your return policy?
- Do you ship to my country?
- How do I find my size?
- How do I contact you about an order?
What to save in the bot
The bot can only answer from what you give it. Write these in plain words, and update them when they change.
- Shipping prices, times and countries
- Your return and exchange policy
- Size guides and product details
- Payment methods you accept
- How customers reach you about an order
Sensible lead questions
When a question needs you, ChatBouncer emails you the visitor's question and contact details. When you reply or take over a chat, these questions help you follow up. You decide who to call back.
- What is your name and email?
- What is your order number, if you have one?
- Which product is this about?
- What do you need help with?
What the bot should never answer
Leave these out of your saved info, so the bot says the owner will confirm and sends them to you instead.
- Whether an item is in stock right now
- Where a specific order is
- Refund decisions on a specific order
- Promising a delivery date
Getting started
Install ChatBouncer with one script tag or the free WordPress plugin. Plans start at $29 a month in US dollars, with a 14-day free trial on every plan (see pricing).
Questions
What will ChatBouncer answer on my e-commerce website?
Only what is in the info you saved, such as your hours, services, prices and policies. If it doesn't know, it says the owner will confirm and emails you the question.
Will it make up an answer?
No. It answers only from your saved info. When something isn't there, it hands the question to you by email.
Can I jump into a chat?
Yes. You can take over any chat, and the AI pauses while you talk to the visitor.
What does it cost?
Plans start at $29 a month in US dollars, and every plan starts with a 14-day free trial (pricing).
Does it stop spam?
Yes. It bounces spam, abuse and prompt tricks, and it has message limits per visitor, per IP address and per business.
Can it check stock or track orders?
No, ChatBouncer does not check stock levels or track orders. Save your shipping and return policies, and it will answer from those.
Something else? Email [email protected]. A real person answers.