Industry guide
AI chatbot for HVAC websites: what to save, what to ask, what to avoid
Visitors to HVAC companies' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
By Chris Gilliland · · For any business of any size · Plans from $29/month (USD)
Why a chat box helps
Visitors to HVAC companies' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
What visitors ask
- Do you service my area?
- Do you work on my brand of system?
- What are your hours, and do you take emergency calls?
- Do you charge a service call fee?
- Do you offer maintenance plans?
- Do you install new systems, and do you give free estimates?
What to save in the bot
The bot can only answer from what you give it. Write these in plain words, and update them when they change.
- Your service area, by town or ZIP code
- Your hours and how emergency calls work
- Brands and system types you work on
- Your service call fee and any fees you publish
- Maintenance plans and what they include
- Financing or payment options you offer
- Licensing and insurance details you are happy to share
Sensible lead questions
When a question needs you, ChatBouncer emails you the visitor's question and contact details. When you reply or take over a chat, these questions help you follow up. You decide who to call back.
- What is your address or ZIP code?
- What kind of system do you have, and roughly how old is it?
- What is it doing, or not doing?
- Is this urgent, or can it wait for a regular visit?
- What is the best way and time to reach you?
What the bot should never answer
Leave these out of your saved info, so the bot says the owner will confirm and sends them to you instead.
- Diagnosing a problem or quoting a repair price from a chat description
- Promising an arrival time
- Walking anyone through electrical, gas or refrigerant work
- Guessing whether a part is under warranty
Getting started
Install ChatBouncer with one script tag or the free WordPress plugin. Plans start at $29 a month in US dollars, with a 14-day free trial on every plan (see pricing).
Questions
What will ChatBouncer answer on my HVAC website?
Only what is in the info you saved, such as your hours, services, prices and policies. If it doesn't know, it says the owner will confirm and emails you the question.
Will it make up an answer?
No. It answers only from your saved info. When something isn't there, it hands the question to you by email.
Can I jump into a chat?
Yes. You can take over any chat, and the AI pauses while you talk to the visitor.
What does it cost?
Plans start at $29 a month in US dollars, and every plan starts with a 14-day free trial (pricing).
Does it stop spam?
Yes. It bounces spam, abuse and prompt tricks, and it has message limits per visitor, per IP address and per business.
Something else? Email [email protected]. A real person answers.