Industry guide
AI chatbot for law firm websites: what to save, what to ask, what to avoid
Visitors to law firms' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
By Chris Gilliland · · For any business of any size · Plans from $29/month (USD)
Why a chat box helps
Visitors to law firms' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
Keep legal details out of chat
Please don't share legal details in chat. Chat is for general questions like hours, services and how to get started. Notice for this page: "Please don't share legal details in this chat. We'll ask for what we need when we talk to you directly."
What visitors ask
- What kinds of cases do you handle?
- Do you offer a free consultation?
- How do your fees work?
- What are your office hours and where are you?
- Do you take cases in my county or state?
What to save in the bot
The bot can only answer from what you give it. Write these in plain words, and update them when they change.
- Practice areas you handle, and the ones you don't
- How consultations work and whether they are free
- How your fees work, in your own words
- Office hours, location and the areas you serve
- Languages your staff speaks, if you want visitors to know
Sensible lead questions
When a question needs you, ChatBouncer emails you the visitor's question and contact details. When you reply or take over a chat, these questions help you follow up. You decide who to call back.
- What is your name?
- What general area of law is this about (for example family, injury or business)?
- What county or state is this in?
- What is the best phone number or email to reach you?
What the bot should never answer
Leave these out of your saved info, so the bot says the owner will confirm and sends them to you instead.
- Legal advice of any kind
- Whether someone has a case or what it is worth
- Deadlines for a specific situation
- Anything that needs the visitor's legal details
Getting started
Install ChatBouncer with one script tag or the free WordPress plugin. Plans start at $29 a month in US dollars, with a 14-day free trial on every plan (see pricing).
Questions
Should visitors share legal details in the chat?
No. Please don't share legal details in chat. Use it for general questions like hours, services and how to get started.
What will ChatBouncer answer on my law firm website?
Only what is in the info you saved, such as your hours, services, prices and policies. If it doesn't know, it says the owner will confirm and emails you the question.
Will it make up an answer?
No. It answers only from your saved info. When something isn't there, it hands the question to you by email.
Can I jump into a chat?
Yes. You can take over any chat, and the AI pauses while you talk to the visitor.
What does it cost?
Plans start at $29 a month in US dollars, and every plan starts with a 14-day free trial (pricing).
Does it stop spam?
Yes. It bounces spam, abuse and prompt tricks, and it has message limits per visitor, per IP address and per business.
Something else? Email [email protected]. A real person answers.