Industry guide
AI chatbot for med spa websites: what to save, what to ask, what to avoid
Visitors to med spas' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
By Chris Gilliland · · For any business of any size · Plans from $29/month (USD)
Why a chat box helps
Visitors to med spas' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
Keep health details out of chat
Please don't share health details in chat. Chat is for general questions like hours, services and how to get started. Notice for this page: "Please don't share health details in this chat. We'll ask for what we need when we talk to you directly."
What visitors ask
- What treatments do you offer?
- How much is a treatment?
- Who performs the treatments?
- Do you offer consultations?
- What are your hours and where are you?
- Do you offer packages or memberships?
What to save in the bot
The bot can only answer from what you give it. Write these in plain words, and update them when they change.
- Your treatment menu, with the prices you publish
- Who performs treatments and their credentials
- How consultations work
- Hours, location and parking
- Your cancellation and deposit policies
- Payment options and packages
Sensible lead questions
When a question needs you, ChatBouncer emails you the visitor's question and contact details. When you reply or take over a chat, these questions help you follow up. You decide who to call back.
- What is your name?
- Which treatment are you interested in?
- Have you visited us before?
- What is the best phone number or email to reach you?
What the bot should never answer
Leave these out of your saved info, so the bot says the owner will confirm and sends them to you instead.
- Whether a treatment is safe or right for a specific person
- Medical advice, side effects or aftercare for a specific person
- Promising results
- Anything that needs a visitor's health details
Getting started
Install ChatBouncer with one script tag or the free WordPress plugin. Plans start at $29 a month in US dollars, with a 14-day free trial on every plan (see pricing).
Questions
Should visitors share health details in the chat?
No. Please don't share health details in chat. Use it for general questions like hours, services and how to get started.
What will ChatBouncer answer on my med spa website?
Only what is in the info you saved, such as your hours, services, prices and policies. If it doesn't know, it says the owner will confirm and emails you the question.
Will it make up an answer?
No. It answers only from your saved info. When something isn't there, it hands the question to you by email.
Can I jump into a chat?
Yes. You can take over any chat, and the AI pauses while you talk to the visitor.
What does it cost?
Plans start at $29 a month in US dollars, and every plan starts with a 14-day free trial (pricing).
Does it stop spam?
Yes. It bounces spam, abuse and prompt tricks, and it has message limits per visitor, per IP address and per business.
Can it book appointments?
No, ChatBouncer does not book appointments. It can tell visitors how to reach you, using the info you saved.
Something else? Email [email protected]. A real person answers.