Industry guide
AI chatbot for plumbing websites: what to save, what to ask, what to avoid
Visitors to plumbers' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
By Chris Gilliland · · For any business of any size · Plans from $29/month (USD)
Why a chat box helps
Visitors to plumbers' websites ask the same questions again and again, often after hours. ChatBouncer, a ZynVoss product, answers those questions 24/7 using only the info you saved. When the answer isn't in your info, it says the owner will confirm and emails you the question and the visitor's contact details.
What visitors ask
- Do you handle emergencies after hours?
- Do you serve my area?
- Do you charge to come out?
- Do you do drain cleaning, water heaters or repiping?
- Are you licensed and insured?
What to save in the bot
The bot can only answer from what you give it. Write these in plain words, and update them when they change.
- Your service area
- Your hours and how after-hours calls work
- The services you offer, and the ones you don't
- Your trip or service fee if you publish one
- Payment methods you accept
- What a customer should do while waiting, such as where to find the main water shut-off
Sensible lead questions
When a question needs you, ChatBouncer emails you the visitor's question and contact details. When you reply or take over a chat, these questions help you follow up. You decide who to call back.
- What is the address or ZIP code?
- What is happening, and where in the home or building?
- Is water leaking right now?
- Is this a home or a business?
- What is the best way and time to reach you?
What the bot should never answer
Leave these out of your saved info, so the bot says the owner will confirm and sends them to you instead.
- Quoting a firm price for a job it can't see
- Promising an arrival time
- Step-by-step repair advice on gas lines or water heaters
- Guessing what caused the problem
Getting started
Install ChatBouncer with one script tag or the free WordPress plugin. Plans start at $29 a month in US dollars, with a 14-day free trial on every plan (see pricing).
Questions
What will ChatBouncer answer on my plumbing website?
Only what is in the info you saved, such as your hours, services, prices and policies. If it doesn't know, it says the owner will confirm and emails you the question.
Will it make up an answer?
No. It answers only from your saved info. When something isn't there, it hands the question to you by email.
Can I jump into a chat?
Yes. You can take over any chat, and the AI pauses while you talk to the visitor.
What does it cost?
Plans start at $29 a month in US dollars, and every plan starts with a 14-day free trial (pricing).
Does it stop spam?
Yes. It bounces spam, abuse and prompt tricks, and it has message limits per visitor, per IP address and per business.
Something else? Email [email protected]. A real person answers.