Shopify Pre-Sale Questions a Chatbot Can Answer. Shipping, Sizing, Returns

What pre-sale questions do Shopify shoppers ask?

Shopify shoppers ask about shipping costs, delivery times, size charts, fit advice, return windows, and refund processes before they buy.

These questions come up right before checkout, and when nobody answers, some shoppers leave. A chatbot trained on your policies can reply instantly with the exact details from your shipping page, size guide, and returns policy.

Shipping questions

• Do you ship to my country?
• How long will delivery take?
• Can I track my order?

Sizing questions

• What size should I order?
• Does this item run small or large?
• Can I exchange if the fit is wrong?

Returns questions

• How many days do I have to return?
• Is the return free?
• When will I get my refund?

Each answer comes straight from your own store content, so the information stays accurate and up to date.

How can a chatbot answer shipping questions?

A chatbot answers shipping questions by reading the shipping policy you already wrote on your Shopify store.

When a visitor asks about delivery times, the bot checks your stated shipping windows and repeats them. It can also quote the shipping rates you listed for different regions and order values.

Delivery times

The bot tells the customer the number of business days you promise for standard and expedited shipping. It can also note any current delays you posted in your policy.

Shipping costs

The bot repeats the flat rates or free-shipping thresholds you set. Extra costs like shipping, taxes, and fees are the top reason for cart abandonment, cited by 40% of US online shoppers who abandoned a purchase in the prior three months.

Order tracking

The bot explains how to find the tracking link in the confirmation email and what carrier you use. If the customer has not ordered yet, the bot can describe the tracking process they will see after purchase.

Every reply stays within the facts you provided, so the customer gets the same answer they would receive from reading your shipping page.

How can a chatbot answer sizing questions?

A chatbot answers sizing questions by pulling from the size chart and fit notes you already publish on each product page.

When a shopper types a size question, the bot finds the chart and restates the measurements in plain language. It can also share any fit advice you wrote, such as “runs small, order one size up.”

Size charts

The bot reads the inches or centimeters listed for bust, waist, and hips. It can compare those numbers to the customer’s own measurements if the customer shares them in chat.

Fit advice

The bot repeats any notes you added about stretch, length, or model size. This keeps the advice consistent with what appears on the product page.

Exchange options

The bot explains your exchange window and whether you cover return shipping on size exchanges. It can also tell the customer how to start an exchange through your returns portal.

Because the bot uses only your published content, the sizing answers match what the customer would find if they scrolled down the product page themselves.

How can a chatbot answer returns questions?

A chatbot answers returns questions by reading the return policy you already have on your Shopify store.

When a customer asks about the return window, the bot states the number of days you allow. It can also explain whether returns are free or who pays for shipping.

Return window

The bot repeats the exact number of days you give customers to start a return. It can also note any exceptions for sale items or personalized products.

Free returns

The bot tells the customer if you offer free returns and under what conditions. 82% of consumers say free returns are an important consideration when deciding where to shop online.

Refund process

The bot explains how long it takes for a refund to appear after you receive the item. It can also repeat what your policy says about how refunds are issued.

All answers stay within the policy text you supplied, so the customer receives the same information they would see on your returns page.

How do you set up a Shopify chatbot in 30 minutes?

You set up a Shopify chatbot by adding one line of code to your theme, giving it your store policies, and testing a few questions.

The whole process takes about 30 minutes and does not require coding. After the trial starts, you can be live the same day.

Add it to your store

Sign up, point ChatBouncer at your store address so it can read your public pages, then paste the one-line script into your Shopify theme and add your store's domains to the allowed list. There's no Shopify App Store app yet.

Add your policies

Copy the text from your shipping, sizing, and returns pages into the bot’s knowledge base. You can also paste product descriptions if you want answers about specific items.

Test answers

Open your site in a new tab and type common questions. Adjust any answer that needs more detail by editing the source text in the dashboard.

Once the bot replies correctly to your test questions, publish the widget and it appears on your live store.

What happens when the chatbot cannot answer?

When the chatbot cannot answer, it asks for the visitor’s email and sends the question to you.

You get an email with the customer's question and contact details, so you can reply directly. The customer never feels ignored.

Email capture

The bot asks for an email address before ending the chat. This turns an unanswered question into a saved lead.

Lead handoff

The email arrives in your inbox with the customer’s question and any details they shared. You can answer at your convenience.

Follow-up timing

Reply as soon as you can. A fast answer gives you the best chance of keeping a sale that might otherwise go elsewhere.

ChatBouncer does not send reminders or manage calendars; it simply forwards the message so you stay in control.

Does a chatbot replace live chat or support staff?

A chatbot does not replace live chat or support staff; it covers the simple questions that happen after hours and on weekends.

Shop owners keep their existing support team for complex issues while the bot handles routine pre-sale questions at no extra hourly cost.

After-hours coverage

The bot answers shipping, sizing, and returns questions at 2 a.m. when your team is offline. This prevents lost sales from unanswered questions.

Cost comparison

Plans start at $29 per month, which includes 1,500 customer messages a month on Starter. That's far less than paying staff to watch the site around the clock.

When to escalate

If a customer asks about an order issue, a damaged item, or a special request, the bot offers to send the chat to you. You decide the best next step.

The bot works alongside any live chat tool you already use; it simply fills the gaps when no one is watching the screen.