How to add an AI chatbot to your Shopify store. Set up in minutes.

What you need before you start

• A Shopify store, with access to the admin.
• A ChatBouncer account. Start a 14-day free trial. Cancel before it ends and you won't be charged.
• A few minutes for the install, plus a little longer the first time to check your store info.

Want to see it on your own store first? Paste your store address into the free preview on the homepage. It reads your public pages and builds a temporary chat box you can talk to. No signup needed.

Step 1: Give the chatbot your store info

The chatbot only answers from the info you save. That's the point: it won't invent a discount, a shipping time or a policy you don't have.

1. Sign up and give ChatBouncer your store's website.
2. It pulls in your hours, prices, services and FAQs.
3. Check what it found in your dashboard. Fix anything that's off and add what's missing.

For an online store, the questions worth covering are the ones your inbox already gets:

• Shipping: where you ship, how long it takes, what it costs.
• Returns and exchanges: the window, the condition items must be in, who pays return shipping.
• Sizing and fit: link or summarize your size guide.
• Payment and discounts: which payment methods you take, and how current offers work.
• How to reach a person: email, phone, hours.

Step 2: Copy your one line of code

1. In your ChatBouncer dashboard, open your assistant and go to the Widget & embed tab.
2. Click Copy code. It's one line that looks like this (yours has your own key):<script src="https://chatbouncer.com/w.js" data-key="pk_…" async></script>
3. On the same tab, under Your website domains, add every address your store uses: your own domain (for example yourstore.com) and your yourstore.myshopify.com address. Save.

The chat box only runs on the addresses you list. If someone copies your code onto another site, it won't load there.

Step 3: Paste the code into your Shopify theme

This works on any Shopify theme.

1. In your Shopify admin, go to Online Store › Themes.
2. Optional but smart: on your current theme, open the … menu and choose Duplicate, so you have a backup copy.
3. On your current theme, open the … menu and choose Edit code.
4. In the file list, open layout/theme.liquid.
5. Scroll to the bottom and find the closing </body> tag.
6. Paste your ChatBouncer line just above </body>.
7. Click Save.

That's it. Because the line is in theme.liquid, the chat box shows on every page of your store. The script loads asynchronously, so it doesn't hold up your page.

Step 4: Check it and go live

1. Open your store in a new tab. The chat button shows in the bottom corner. Ask it something your customers ask, like your return window.
2. Back in your ChatBouncer dashboard, press Go live so your assistant starts answering visitors.
3. Try it on your phone too. The chat box takes on your brand color and works on phones.

Don't see the button? Check that the address in your browser bar matches one of the addresses under Your website domains. Still stuck? Email [email protected]. A real person answers.

What the chatbot does once it's live

• Answers 24/7 from your own info. Shipping, returns, sizing, hours, policies, at 2 a.m. too.
• Doesn't make things up. When it isn't sure, it says the owner will confirm, takes the customer's contact and emails you the question. No invented discounts, no fake promises.
• Lets you take over. Reply to a conversation from your dashboard and the AI pauses in that chat.
• Bounces the junk. Spam, abuse, off-topic requests and prompt tricks like "give me a 100% discount" get turned away.
• Protects your bill. Message limits per visitor, per IP address and per business, and extra messages on paid plans capped at $300 a month ($15 per extra 1,500).

Which plan fits a Shopify store?

Every plan starts with a 14-day free trial, and prices are in US dollars.

If you run one store, Starter covers it. If you have several storefronts, or you want to add your shipping policy, size charts or product guides as PDF or Word documents, look at Pro or Business. Compare plans in detail.